We wanted the one with the gray interior and they sent us the one with the white interior. Again I asked for a response to my actual issues andwas told "I do apologize on behalf of the salesperson (currently no longer with our company) and the miscommunication of the program to you during the original purchase 5 years ago.
I was #2, 1/2 hr later #1. Delivery guys showed up and brought all appliances (even though I was advised things were on back order. We'd be stupid not to get it, right? They are a nightmare to deal with. I am looking for re-imbursement and compensation of some sort for this matter. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Customers can submit preferred delivery dates when checking out, however exact delivery dates will be confirmed by our Order Coordinators. Here is a summary of all occurrences regarding this matter: All this, to save $146.75. No one expects a brand new purchase to break down, but if it does, the last thing you would want is to pay significant repair costs. When the appliances were being delivered an item was damaged and it took numerous weeks to get a new delivery date.
1. How well a company responds to Service Requests and Reviews. They basically just referred me to the current GSSP documentation, clearly not having read my email. Therefore, appliance sits in the garage. Next time I will be taking my business elsewhere. Our GSPP is here to save you from the worry and hassle. When I reached out to Goemans with these facts, I was shocked at how dismissive they were.
I tried sending numerous emails and attempted to contact **** from sales office at the Kitchener store. Yet I had to pay in full before they would deliver to me. Promised a call-back from a manager of the shipping department whom never called. We were told to call the manufacturer or Goemans head office customer service, and the local store where we purchased would not assist. DO NOT spend one cent at this place. They now say the correct fridge is out of stock till Feb 2021. This is the average rating based on homeowner reviews. Beyond dissatisfied.
BBB remains operational and focused on serving our business community. We’ll guide you through the process. The credit can be applied up to a maximum 25% of the product's regular sale price. StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. The *********** big fridge we had ordered was not the correct one. Low reputation means there has been review tampering or a company request to remove a review. Pray for Monday I guess. No communication no service no respect no resolution. I told them I wanted a full refund and the appliance taken away. very very disappointing. Finding out details was like pulling teeth. You are now part of Goemans Appliances' super-informative, delightfully entertaining and non-overbearing e-mail program. Since September 5th, I have spoken with the following individuals all whom advised they would address my issue and concern, and each one of these people has not returned my calls.
Otherwise, the credit will be pro-rated to the number of new products you are purchasing. I purchased a few appliances a few months ago. As a matter of policy, BBB does not endorse any product, service or business.
All customers redeeming their plan have the same rules and guidelines that are being followed."
****** - Acting store manage from the London location. First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty … read more You are now part of Goemans Appliances' super-informative, delightfully entertaining and non-overbearing e-mail program.
No communication within this company whatsoever). Two Issues that were reported to Goemans after remaining appliances were delivered and to this date (September 4th to date) no resolution. 1. They won’t even refund me the difference between the two refrigerators. Apparently the item is now on back order and no one has notified us of this issue before that. This is a multi-location business.Need to find a different location? It was up to us to contact suppliers and navigate repairs. Will never shop at or trust this store again. Never GOEMANS. Nobody cared at all. He spoke to us in a condescending way and practically laid the blame on us on multiple occasions. As mentioned above, I have spent hours/days/weeks chasing after this issue with them and I still don't have a resolution. Hello take-out. Completely unhappy and dissatisfied with the entire purchase and sales experience with Goemans Kitchener location, along with the customer service staff at head office. At the time we purchased the appliances, **** from the Kitchener location assured us we would get the right one and that there would be no issues with this. The appliance was delivered but delivery person would not be disconnecting or connect anything. ******************************************* Once again, incomplete service was provided. This company is extremely disconnected from the third-party delivery company. The staff was misleading in saying that they would disconnect old appliance, remove the old appliance, and then connect new appliance. Please subscribe to our E-newsletter below and we will send you an email when this product is available to order. If I return the fridge they won’t refund my money till after the pick up the fridge? BBB Business Profiles generally cover a three-year reporting period. Goemans doesn't want to take ownership of this at all and keeps saying it's an older model they no longer have in stock. September 3rd
We'll send you e-mails from time to time when we've got great deals to share, important news to tell or if our e-mail programmer gets bored... just kidding. 2. How BBB Processes Complaints and Reviews. Goemans appliances has hands down the worst customer service I have ever dealt with. Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me. (no issues were reported) After talking to two different people who could/would not do anything to help me I was sent to customer service.They told me that nowhere on the invoice did it say install or disconnect which I left store with the understanding that that was going to happen by Geomans Appliances. Delivery guys never hooked up the fridge water line as the wrong fridge was sent to us nor did they complete proper installation of the fridge. They do not stand behind the products they sell. The resolution I am seeking is as follows: This second experience was a bit more prepared and thought out.
The store manager said he had no authority to do anything and would not help. I asked them if they were calling to help me if not I would hang up. This company is also inept!
At time of purchase, we asked for September 4th delivery date. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Since September 5th I have probably spoken with 10-15 different people regarding the trim kit, and every person tells you a different story and provides different availability dates. … About $500 difference. This has since been updated, I believe to comply with the Canadian Code of Advertising Standards. next time i will take my business some other places. 15 reviews of Goemans Appliances Mississauga "I would not recommend anyone to this particular Goeman's location due to their shady business practice. This would then mean more money and more time waiting. They lent me one electric one.. dirty and extremely disgusted... Hello; thank you for contacting us. Thank you - we will let you know as soon as the products is back in stock. BBB is here to help. Regardless of that being an issue, I paid for a product that I did not receive. Not a nice experience. While manufacturers provide warranties, often for a limited time or for a specific component, we believe peace of mind comes from having an additional safety net that’s there when you need it. Some of the sources of information BBB relies on are temporarily unavailable. While the person with whom we dealt over the phone and email was very nice and helpful, once we came in to the store to finalize our order, we felt like we were more of a bother than customers.
For just pennies, a day the Goemans Service Protection Plan (GSPP) provides coverage beyond the original manufacturers LIMITED warranty. I think this is absolutely absurd and don't understand how a business operates in this manner. The Goemans Blog is built to address all of your appliance needs - both big and small.
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